MIRICO WEBSITE PRIVACY POLICY
PURPOSE
This is the Privacy Policy of MIRICO Ltd. In this document, “MIRICO”, “we”, “our” or “us” refer to MIRICO Ltd. This privacy policy applies to MIRICO its business operations and MIRICO’s website at https://www.mirico.co.uk and https://www.mirico.com (the “websites”).
This privacy policy aims to give you information on how we collect and processes your personal data when you become a customer of ours, where you are a supplier and for visitors on our website under Data Protection Laws such as the UK Data Protection Act 2018, the UK GDPR and the EU GDPR.
Please read this policy carefully and ensure that you understand it.
SCOPE
This privacy policy applies to the processing of personal data by us in connection with any of:
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Our customers: where we provide our services or products to you.
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Our suppliers: for the provision of products and services to us by suppliers or service providers.
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Visitors: Where you are a visitor on our website.
INFORMATION ABOUT US
MIRICO is a private limited company registered in England under company number 09376628. Our registered address and main trading address is Unit 6, Zephyr Building, Eighth Street, Harwell Campus, Didcot OX11 0RL.
A “controller” is a person or organisation who alone or jointly determines the purposes for which and the way any personal data is or is likely to be processed. Unless we notify you otherwise, we are the controller of your personal data where we interact directly with you and for the purpose of this website.
An enquiry regarding the collection or processing of your data should be addressed to the Data Protection Officer (DPO). Our DPO details can be found in the CONTACT US section of this privacy policy.
WHAT IS PERSONAL DATA?
Personal data is defined as any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier. Personal data is in simpler terms any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data and other online identifiers.
WHAT DATA DO WE COLLECT?
Depending upon your relationship with is and your use of our website, online forms or in the process of enquiring about our products or services or in purchasing goods or services from us we may collect some or all of the following categories of personal data:
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Identity Data includes first name, last name, username or similar identifier and title.
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Contact Data includes billing address, email address and telephone numbers.
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Financial Data includes bank account and payment card details.
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Transaction Data includes details about payments to and from you and other details for the provision of services.
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Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website.
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Profile Data includes your username and password, searches made by you, your ratings and comments, preferences, feedback and survey responses.
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Usage Data includes information about how you use our website and services.
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Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
Depending on your relationship with us we may process the categories of data above and categories of personal data specific to you. Please see the processing tables relevant to you on how we may process your personal data depending on our processing activities and the lawful basis for doing so.
HOW DO WE USE INFORMATION ABOUT YOU?
We will only use your personal data when the law allows us to. We will use your personal data in the following circumstances:
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Performance of a contract: Where we need to perform the contract, we are about to enter into or have entered into with you. For example, when you sign up to our services.
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Legal obligation: Where we need to comply with a legal obligation. For example, for accounting or legal purposes.
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Legitimate interests: Where it is necessary for our legitimate interests or those of a third party and your interests and fundamental rights do not override those interests.
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Consent: We do not generally rely on consent as a legal basis for processing your personal data. Where we do rely on consent you have the right to withdraw consent at any time. Please contact us at info@mirico.com to withdraw consent. Please also see Marketing communications.
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Vital interests: Where is it necessary to protect your vital interests in case of emergencies.
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Public obligation: Where we need to comply with a public obligation, for example in the matters of public health or public interests.
HOW WE COLLECT YOUR PERSONAL DATA
Directly from you: You give us your personal data in your direct interactions with us. Such personal data includes Identity Data, Contact Data, Financial Data, Profile Data, Usage Data, Technical Data, Marketing and Communications Data (i) by filling in forms on our website (ii) by leaving ratings and comments (iii) by corresponding with us by email, post or by telephone.
Third-party sources: We receive Identity Data and Contact Data about you from third parties when:
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other parties send us your personal data to enable the provision of those service from us.
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you provide your personal data to a third party for the purpose of sharing it with us.
DATA PROCESSING TABLE
The processing tables depending on your relationship with us shows you how we process your personal data and the categories of personal data processed and our lawful basis for doing so.
Customer: Processing Information
Consent - Prior to posting a testimonial we will obtain your consent to use your name and the content of the testimonial.
If you wish to update or delete your testimonial please contact us and include your name, testimonial location and contact information
Identity Data
To post testimonials on our website that may contain personal information.
Consent (Opt-in) or Soft Opt-in (depending on which country you are located)
Identity Data, Contact Data
Register you for our newsletters and marketing communications
Performance of a contract with you
Necessary for our legitimate interests i.e., to recover debts due to us
Identity Data, Contact Data, Financial Data, Transaction Data
To process and deliver our products/services to you including: Manage payments, fees and charges and collect and recover money owed to us
Performance of a contract with you
Necessary for our legitimate interests
Identity Data, Contact Data
To respond to any enquires
Performance of a contract
Identity Data, Contact Data
To contract with you for our products/ services
Lawful basis
Categories of personal data
Processing activities
Supplier: Processing Information
Performance of a contract
Necessary for our legitimate interests so that we are able to get in touch with our queries, issues and concerns.
Identity Data, Contact Data
To engage with you as a customer for product/service support
Performance of a contract with you
Identity Data, Contact Data, Financial Data, Transaction Data
Manage payments, fees and charges we owe you
Performance of a contract
Identity Data, Contact Data,
For you to provide services and products to us
Lawful basis
Categories of personal data
Processing activities
Website visitor: Processing Information
Consent
Technical Data
Use of non-essential cookies (where the jurisdiction applies and consent is required)
Necessary for our legitimate interests to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy
Note: Where applicable consent will be used for data analytics obtained through cookies or similar technologies. See our cookies notice
Technical Data, Usage Data
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences
Necessary for our legitimate interests i.e., to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy
Identity Data Contact Data, Profile Data, Usage Data, Marketing and Communications Data, Technical Data
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you
Necessary for our legitimate interests for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise
Necessary to comply with a legal obligation
Identity Data, Contact Data Technical Data
To administer and protect our business and our website including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data
Necessary for our legitimate interests i.e., to keep our records updated and to study how visitors use our products/services
Identity Data, Contact Data (where you have provided that data to us)
To manage our relationship with you which will include notifying you about changes to our terms or privacy notice
Necessary for our legitimate interests where we need to be able to respond to you.
Identity Data, Contact Data
When you contact us via our website, forms and other links on our website
Lawful basis
Categories of personal data
Processing activities
HOW DO WE USE COOKIES?
We may gather information and statistics collectively about visitors to our website. Analysis of this information demonstrates the most frequently used sections of the website and assists us in continually improving the online service. Please also refer to our cookies policy for more information on how we set cookies.
PROVIDING PERSONAL DATA
Where we need to collect personal data by law or under the terms of a contract, we have with you and you do not provide that information when requested we may not be able to perform the contract we have or are trying to enter into with you for example to provide you with our services. In this case we may have to cancel our service, but we will notify you if this is the case at the time.
MARKETING COMMUNICATIONS
We may send you marketing communication. You have the right to object to processing of your personal data for direct marketing purposes. You can unsubscribe from receiving marketing communications from us by using the unsubscribe methods contained in communications we send to you or by contacting us. See Contact us.
Where you opt out of receiving marketing communications this will not apply to personal data provided to us as a result of registering for or using our service, your service experience or other interactions with this website.
LINKS TO OTHER WEBSITES
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
DISCLOSURE AND SHARING DATA
We do not sell, rent, share or trade your personal information to third parties for marketing purposes unless you have granted us permission to do so. We may share your information with selected third parties including:
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Business partners, suppliers and sub-contractors for the performance of any contract we enter into with you.
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Analytics and search engine providers that assist us in the improvement and optimisation of our site.
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Credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.
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Professional advisers: This would include lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
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We may disclose your personal information to third parties:
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If we or substantially all of our assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
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In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
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TRANSFER OF DATA
Where possible, we try to only process your information within the United Kingdom (UK) and European Economic Area (EEA). If we or our service providers transfer personal data outside of the UK or EEA, we always require that appropriate safeguards are in place to protect the information when it is processed.
We use a number of third-party data processors who are carefully chosen and comply with relevant Data Protection Laws.
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We will only transfer your personal information to countries that have been deemed to provide an adequate level of protection for personal information; or
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We will use specific contracts approved for use in the UK or EU which give personal information the same protection it has in the UK/EU. For example, the use of Article 46 UK and EU GDPR safeguard mechanisms to transfer personal data endorsed by the UK Government or European Commission.
To find out more about the transfer mechanism used please contact us at info@mirico.com
SECURITY OF YOUR PERSONAL DATA
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
We will take reasonable precautions to prevent the loss, misuse or alteration of your personal information. Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
HOW LONG WILL WE KEEP YOUR PERSONAL DATA?
Unless a longer retention period is required or permitted by law, we will only hold your personal information on our systems for the period necessary to fulfil the purposes outlined in this Privacy Policy or until you request that it is deleted.
For example, if you are a customer or supplier of MIRICO, we will keep your information for the duration of the contractual relationship you or your company has with us and after the end of that relationship for as long as necessary to perform the purposes set out above or to comply with legal obligations.
We will actively review the personal data we hold and delete it securely or in some cases anonymise it when there is no longer a legal, business or consumer need for it to be retained.
DATA SUBJECT RIGHTS
Under certain circumstances, you have rights under Data Protection Laws. Not all rights are absolute and can depend on where you are located, not all rights are given to you. Under the Data Protection Laws you have the following rights:
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The right to access: You have the right to request a copy of the personal data we are processing about you.
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The right to rectification: You have the right to have incomplete or inaccurate personal data that we process about you rectified.
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The right to erasure (the ‘right to be forgotten’): You have the right to request that we delete personal data that we process about you, except we are not obliged to do so if we need to retain such data in order to comply with a legal obligation or to establish, exercise or defend legal claims.
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The right to restrict processing: You have the right to restrict our processing of your personal data where you believe such data to be inaccurate; our processing is unlawful; or if we no longer need to process such data for a particular purpose unless we are not able to delete the data due to a legal or other obligation or because you do not wish us to delete it.
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The right to data portability: You may, in certain circumstances, have the right to data portability for the information you provide to us. You can request to obtain a copy of your Personal Data in a commonly used electronic format so that you can manage and move it.
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The right to object: Where the legal justification for our processing of your personal data is our legitimate interest, you have the right to object to such processing on grounds relating to your situation. We will abide by your request unless we have compelling legitimate grounds for processing which override your interests and rights, or if we need to continue to process the data for the establishment, exercise or defence of a legal claim.
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Withdrawing consent: If you have consented to our processing of your personal data, you have the right to withdraw your consent at any time, free of charge such as where you wish to opt out from marketing messages that you receive from us.
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Automated decision-making: This is where decisions are made about you by automated means. We do/do not carry out automated decision making.
Carrying out your data subject rights
You will not have to pay a fee to access your personal data or to exercise any of the other rights. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information or to exercise any of your other rights. This is a security measure to ensure that personal information is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
If you wish to exercise any of the rights set out above, please contact us.
KEEPING PERSONAL INFORMATION ACCURATE AND CURRENT
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us. Please contact us if you wish to update your personal data.
COMPLAINTS
Please contact us in the first instance using the contact details provided in the CONTACT US section. All complaints will be treated in a confidential manner. If you’re not satisfied with our response to your complaint or believe our processing of your information does not comply with Data Protection Laws, you can make a complaint to the UK data protection authority - the Information Commissioner’s Office (“ICO”).
CONTACT US
DPO:
The Data Protection Officer
Name: Gro Jacobs
Email: gro.jacobs@mirico.com
Tel: +44 (0) 1235 612400
Address: MIRICO Ltd, Unit 6, Zephyr Building, Eighth Street, Harwell Campus, Didcot OX11 0RL
General:
You can also contact us at: info@mirico.com
CHANGES TO THIS POLICY
This policy may be updated from time to time and the latest version is published on this page. You should review this notice periodically to stay informed of any changes. Please note the date of the notice below, so that you know when it was last updated.
VERSION CONTROL
Last updated: 6 December 2024